Breaking Boundaries: The Role of Trust in Linking Organizations

Document Type

Paper Presentation

Publication Date

11-24-2025

Abstract

Part of the session: SUPPLY CHAIN MANAGEMENT: Relational Dynamics in Supply Chains

We investigate how individual boundary-spanning activities benefit the organizations of the boundary spanners. Supported by qualitative and quantitative data from the automobile industry, where the relationship between suppliers and buyers is essential to organizational sustainability, we suggest that organizational trust plays a pivotal role in converting individual effort to smooth organizational collaboration. Specifically, the boundary-spanning activities of organizational representatives enhance organizational trust, which further results in system integration between the represented supplier and buyer organizations. In addition, collective boundary-spanning activities amplify the relationship between organizational trust and system integration, highlighting the dynamics between allies at multiple levels.

Host

Orlando World Center Marriott

Conference/Symposium

Decision Sciences Institute (DSI) Annual Conference

City/State

Orlando, FL

Department

College of Business and Management

Comments

Session Chair: Dr. Victor Yunshan Lian

Theme: Revolutionizing Decision-Making: Technology and Human Collaboration

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