Ethnicity and Customer Satisfaction in the Financial Services Sector

Authors

Jose Lopez, Lynn University
Laura Kozloski-Hart, Lynn University
Alison Rampersad, Lynn University

Document Type

Article

Publication Date

5-22-2007

DOI

https://doi.org/10.1108/09604520710744290

Publication

Managing Service Quality: An International Journal

Publisher

Emerald Group Publishing Limited

Volume

17

Issue

3

Pages

259-274

Department

College of Business and Management

Recommended Citation

Lopez, J., Kozloski-Hart, L., & Rampersad, A. (2007). Ethnicity and customer satisfaction in the financial services sector. Managing Service Quality: An International Journal, 17(3), 259-274. https://doi.org/10.1108/09604520710744290.