Successful Hotel, Lodging and Resort Management: Delivering the Guest Experience
Lynn Library Catalog Record
Exceptional customer experiences and financial returns are interdependent, whether a lodging operation is a luxury resort and spa, or a select-service economy hotel. Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience fully explores this synergistic relationship.
Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience is based upon over four decades of hands-on industry experiences enjoyed by the authors. This title focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, and resort setting.
College of Business and Management
Kendall Hunt Publishing Company
Collins, M., Lelo De Larrea, G., & Lanfranco, K. (2023). Successful hotel, lodging and resort management: Delivering the guest experience (2nd ed.). Kendall Hunt Publishing Company.