Successful Hotel, Lodging and Resort Management: Delivering the Guest Experience

Authors

• Michael Collins, University of San Francisco
• Gabriela Lelo De Larrea, Florida Gulf Coast University
• Karima Lanfranco, Lynn University

Files

Description

Exceptional customer experiences and financial returns are interdependent, whether a lodging operation is a luxury resort and spa, or a select-service economy hotel. Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience fully explores this synergistic relationship.

Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience is based upon over four decades of hands-on industry experiences enjoyed by the authors. This title focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, and resort setting.

Book Format

Book

Department

College of Business and Management

ISBN

9798765712412

Publication Date

2023

UN Sustainable Development Goals (SDGs)

Goal 4: Quality Education; Goal 8: Decent Work and Economic Growth

Publisher

Kendall Hunt Publishing Company

City

Dubuque, IA

Recommended Citation

Collins, M., Lelo De Larrea, G., & Lanfranco, K. (2023). Successful hotel, lodging and resort management: Delivering the guest experience (2nd ed.). Kendall Hunt Publishing Company.