Successful Hotel, Lodging and Resort Management: Delivering the Guest Experience
Files
Lynn Library Catalog Record
Description
Exceptional customer experiences and financial returns are interdependent, whether a lodging operation is a luxury resort and spa, or a select-service economy hotel. Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience fully explores this synergistic relationship.
Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience is based upon over four decades of hands-on industry experiences enjoyed by the authors. This title focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, and resort setting.
Book Format
Book
Department
College of Business and Management
ISBN
9798765712412
Publication Date
2023
Publisher
Kendall Hunt Publishing Company
City
Dubuque, IA
Recommended Citation
Collins, M., Lelo De Larrea, G., & Lanfranco, K. (2023). Successful hotel, lodging and resort management: Delivering the guest experience (2nd ed.). Kendall Hunt Publishing Company.
