Communicating with Students and Families
We face the daily challenge of explaining to students and families why payments are due, regardless of whether they dropped out, failed their classes, or disliked their instructors. This session’s presenters will share how they have the necessary conversation with students and families, sometimes with tough love, regarding finances. They’ll share the university’s Top 10 expressions of good customer service, along with a discussion on the how the institution differentiates between high-touch customer services and streamlining the communication medium, all while maintaining the elite service for which they are known.
National Association of College and University Business Officers (NACUBO) Student Financial Services Conference
Student Financial Services
Dwyer, M. A., & Werksman, J. (2023, March 12-14). Communicating with students and families [Conference session]. National Association of College and University Business Officers (NACUBO) Student Financial Services Conference, Philadelphia, PA, United States.