Communicating with Students and Families

Document Type

Conference Session

Publication Date

3-13-2023

Abstract

We face the daily challenge of explaining to students and families why payments are due, regardless of whether they dropped out, failed their classes, or disliked their instructors. This session’s presenters will share how they have the necessary conversation with students and families, sometimes with tough love, regarding finances. They’ll share the university’s Top 10 expressions of good customer service, along with a discussion on the how the institution differentiates between high-touch customer services and streamlining the communication medium, all while maintaining the elite service for which they are known.

Conference/Symposium

National Association of College and University Business Officers (NACUBO) Student Financial Services Conference

City/State

Philadelphia, PA

Department

Student Financial Services

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