Ethnicity and the Balanced Scorecard's Customer Perspective: The Case of Higher Education
The Journal of Applied Business Economics
North American Business Press
College of Business and Management
Lopez, Jose; Rampersad, Alison; Petroski, Mike; and Kozloski-Hart, Laura, "Ethnicity and the Balanced Scorecard's Customer Perspective: The Case of Higher Education" (2009). Faculty and Staff Publications & Presentations. 174.